training

Progressive Logistics is able to provide tailor made Customer Service Training for drivers and staff.
The training is interactive and explores the customer service experiences of the delegates and how this compares to the organizations level of service and the part they play in it.

It focuses on:

• Good and Bad Customer Service
• Why Customer Service is important
• Driver appearance
• Vehicle condition
• Loading
• Journey planning
• Creating the right impression on customer premises
• Customer Health & Safety site requirements
• Paperwork

Training is usually done in groups and includes a quiz and DVD to support the key learning points.

Progressive Logistics can also assist with training in Digital Tachographs.